Returns and reprints
Everything is printed to order, so we can't take returns for a change of mind. If something arrives damaged or misprinted, we'll put it right.
Damaged, misprinted or wrong items
If anything arrives damaged, misprinted or faulty, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem (and of the packaging, if it was damaged in the post).
We'll send a replacement at no cost to you, or refund the item if a replacement can't be made. You won't need to send anything back unless we ask.
Change of mind
Each roll and card is printed for your order alone, so we don't accept returns or give refunds if you change your mind or order the wrong design or quantity. Please check your bag before you pay.
Colours on a screen can look a little different from colours printed on paper. Small differences like that are normal in printing and aren't treated as a fault.
Refunds
Refunds go back to the card or account you paid with. Once we've sent one, your bank or card provider may take a few days to show it.
Nothing in this policy limits any rights you have under consumer protection law.
Last updated 13 November 2026